Frequently Asked Questions

We understand that starting a ketogenic health program can often feel complicated, and you’re likely to have a number of questions before and even after you begin.

Please know that we’re here to support your personal journey every step of the way, and we invite you to contact us directly with any queries not fully addressed here in this common list of questions.

getting started

What is Keto5?

We started Keto5 because we knew there had to be a better way for everyone to experience the health benefits of nutritional ketosis. So we created a drinkable ketone supplement drink that tastes great and works great. Please learn more about Keto5 in the "About Us" page on our website.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Can work with my own doctor?

Keto5 believes that the "optimum ketosis" for each patient must be tailored to their individual health needs. This is the principal reason why Keto5 products are available only through physicians and other allied healthcare professionals.

Our Keto5 Medical Network actively seeks to engage physicians to join, acquire knowledge and training to become an expert at medical ketosis. Your personal physician if not already a member of our network is welcome to join and may contact us and a Keto5 team member will guide your doctor or allied healthcare professional to becoming a member of our network.

If you do not have a physician you may contact us and a member of our team will recommend a physician in your local area. Keto5 also offers a telemedicine option to speak with one of our physicians.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Who’s in the Keto5 medical network?

The Keto5 medical network is comprised of US licensed physicians who have completed the Keto5 medical network training program and understand the optimization of ketosis in healthcare. These individuals are in both primary care and subspecialty care as well as other allied healthcare professionals including psychologist, psychotherapist, sports physiologist, physical therapy and rehabilitation medicine.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Is the consultation covered by my insurance?

In most cases your office visit laboratories and testing are covered to the extent of your own personal insurance plan or through your employer. Keto5 supplement products are not typically covered however prescription medication recommended by your physician will be covered in accordance with your medical plan benefits.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

How long does it take to get into ketosis?

Getting into ketosis can be highly variable when using a ketogenic diet as the only means to transition to ketosis. Keto5's product can shorten that process and potentially get a patient into ketosis in as little as 40 minutes.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

What are Exogenous Ketones

Exogenous ketones are supplements that boost ketone levels in your body, providing potential health benefits like improved energy, focus, athletic
performance, and fat burning. They come in different forms: ketone salts (ketone body + mineral), ketone
acids (lower mineral load), and ketone esters (expensive but potent).

It's important to consult with a healthcare professional to determine the optimal ketosis level using the Keto5 ATAK System for personalized benefits.

What to expect in the first 2 weeks?

During the initial stages of adapting to a ketogenic diet, individuals may encounter a cluster of symptoms commonly referred to as the "Keto Flu." These symptoms often include
fatigue, headaches, brain fog, irritability, sugar cravings, dizziness, nausea, and muscle cramps.

It is important to note that the presence and severity of these symptoms can vary among individuals. Generally, the duration of the Keto Flu ranges from a few days to a couple of weeks. However, patients have reported ketones to
assist in mitigating symptoms and shortening the overall duration of this transitional phase.

To alleviate these symptoms, it is recommended to prioritize hydration by consuming approximately 100 ounces of water per day. Additionally, supplement your water with Morton's salts or MCT oil. These measures can
help replenish electrolyte levels and support the transition into ketosis.

As the symptoms subside, individuals often experience an improvement in energy levels and mental clarity. The presence of ketones facilitates faster attainment of ketosis, enabling greater dietary flexibility while maintaining the benefits of the ketogenic diet.

WARNING: For use by adults over the age of 18 only. Do not use if you are
pregnant or nursing. Please seek advice from a physician or healthcare
professional before taking this product to ensure that it is safe for you. In
case of accidental overdose, contact a poison control center immediately.
Exceeding recommended serving will not improve results and may cause
serious adverse health effects. KEEP OUT OF THE REACH OF CHILDREN.
No refrigeration required. Keep at room temperature and away from direct
sunlight.

What is the Warning Label on your products?

WARNING: For use by adults over the age of 18 only. Do not use if you are pregnant or nursing. Please seek advice from a physician or your healthcare professional before taking this product to ensure that it is safe for you. In case of accidental overdose, contact a poison control center immediately. Exceeding recommended servings will not improve results and may cause serious adverse health effects.

KEEP OUT OF THE REACH OF CHILDREN.

STORAGE No refrigeration required. Keep at room temperature and away from direct sunlight.

 

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. 

 

What Keto5 Products can I combine?

  • XOGenius & XO8
  • XOGenius & XOStart
  • XOGenius & XOPeform 
  • XOPerform and XO8

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

orders subscriptions

When will I be charged?

When you place a new order with us, you will be charged right
away.

Ongoing subscription orders will be charged on their ship date.  We will send you a reminder email a few days before.

How do I adjust the frequency of my subscription?

Please contact customer support.

Do you give credit for referrals?

We have a program for referrals. Please contact customer support.

Can I order one month at a time?

Absolutely.  Just select “one-time” before adding a product to your cart.  Try it and , if you like it, come back to
us.  You can save 10% with our Subscribe & Save program. 

Do I need an account to sign up?

You are welcome to check out as a guest, but view your order history or manage your subscriptions, you will need to create an account with a
password. 

Do you charge sales tax?

Yes, sales tax is calculated and charged based on the state and
local laws where you order is being shipped (as if the products were purchased from a store in your area).

Do you offer a discount for military/first responders/teachers/government employees?

Absolutely, We are proud to offer a 10% discount on all of our
products to active duty and veteran military members and their families, and to first responder, teachers and government employees.  We are incredibly grateful for the impact
these groups make in our world.
Click here for more information on this program.

shipping

Do you offer free shipping?

Yes, we offer Free shipping on orders $100 or more.

Can I cancel or change my order?

Our fulfillment center process orders quickly so once you order is
placed, changes cannot usually be made.  If you need assistance, please contact us and we will work with you to find a solutions.

What is the status of my order?

If you have an account with us, simply log in and click on My
Orders.  Select the order you want, and this is where you will be able to find all the details for your order.

Do you ship internationally?

No we do not ship internationally at this time.  If you’d like additional information about ways to order Keto5 products in your country please contact us.

data privacy

What is your privacy policy?

Please click here to review our
Privacy Policy

How do I delete my information?

If you would like to have your information deleted from our
system, please email us at care@Keto5.com and we will be
more than happy to assist you.

 [LL1]Add dedicated email for data privacy

returns

What is your return policy? Do you have a guarantee?

We want you to love your Keto5 products as much as we do, that's
why our products carry a 100% Guarantee  - any time, any reason.

You can find all of the details related to our return policy & guarantee.

Can I return opened products?

Due to FDA regulation open products can't be returned.

keto5 additional information resources

How do I become a Keto5 Affiliate?

If you are a licensed professional, please visit the following
link.  Once you submit your application, we will review and respond if you have been approved.

Once approved you will get access to a company assets and content. Additionally, you will get a unique code to share with your clients, patients and health community.

How do I become a Keto5 Wholesaler?

If you are a licensed professional, please visit the following
link.  Once you submit your application, we will review and respond if you have been approved.

Once approved you can sign into your account and get access to wholes pricing.

Can I still eat pizza every once in a while?

Keto5 products promote "Nutritional
ForgivenessTM" which means that after a keto adaption having modest
amounts of carbohydrates and sugars allow "optimized ketosis" to be maintained by drinking our exogenous ketone products such as XOGenius.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Can I do this while training for a marathon?

Runners know, carbohydrates are the primary fuel. However, with carbohydrates—the body just can’t store enough for the whole race. Marathon runners end up hitting the wall, or “bonking,”. Once you run out
of carbohydrates, your ability to produce energy drops dramatically and you have to slow down. Cutting-edge exercise physiology research has suggested that taking “exogenous ketones” as a supplement might allow your body to lean more heavily on ketones during exercise, without having to restrict your carbohydrate intake.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Are fruits and veggies OK to eat?

Fruits that are high in fructose can affect the ketosis level. Fruits such as oranges, watermelon, pineapple mango and other high sugar containing fruits should be avoided or significantly reduced. Other
fruits such as blueberries, kiwis or raspberries contain high antioxidants and less sugar therefore more desirable in a optimized ketogenic diet.

Green vegetables that grow upward from the ground are often the best for ketosis. Spinach, asparagus, and kale are examples of high antioxidant
beneficial vegetables. Root vegetables such as carrots, beets, daikon, and yams that contain high carbohydrates and sugars should be avoided.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Can I mix the Keto5 supplements into my coffee?

Yes our XO8 mixes well with coffee.

The other Keto5 products have flavor added and may not taste well in your coffee.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Are the products safe for someone with nut allergies?

The XO8 contains coconut.

All the other Keto5 products do not contain nuts.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

Is this vegan? What about gluten-free?

The product has no animal product, also there is no gluten but it's not certified gluten free.

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

What is Adjustable Targeted Adjuvant Ketosis (ATAK)

Always consult your healthcare professional before starting any new supplement. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.

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